BAE Systems is a global defence, security and aerospace company with approximately 107,000 employees worldwide. The company delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Based on 2008 revenues, BAE Systems was ranked the second largest global defence company.
Al Khobar in Saudi Arabia houses Sara Village at Dhahran, the residence of the employees of BAE Systems and Ministry of Defense. The Garden Village is largely self–contained and is designed to provide for foreseeable accommodation needs for expatriate employees in the Eastern Province. The village encompasses restaurants, club houses, sports facilities, an auditorium, shops and medical facilities.
BAE Systems wanted to implement Enterprise Facilities Management Suite to manage a large volume of information – potentially innumerable documents and correspondence items. Managing this flow of information would be complicated and more difficult to communicate using tools such as paper documents and emails. BAE was looking forward to have a integrated portal that supports in managing all its facilities.
Global Trade S.A.R.L. referred SIERRA’s eFACiLiTY to BAE Systems. eFACiLiTY was implemented with the help of Saudi Arabia Catering and Contracting Company (SCCC) that provides Facilities Management Services to Sara Village. BAE Systems chose to implement eFACiLiTY – Enterprise Facilities Management Suite that comprises of all possible facilities management modules like Asset / Maintenance Management, Helpdesk and Knowledgebase, Facilities Booking / Reservation System, Tenant Billing System, etc.
The eFACiLiTY – Asset / Maintenance Management module manages all the assets present in all their Villas, tracks their warranty / AMC contract details, their maintenance schedules, costs & budgets, break–down history, inventory related to the assets and their purchase orders, etc.
The periodic maintenance work orders are auto–generated by the system reducing the planning requirement. The system also tracks the cost & labor involved, spares / tools required scheduling.
The eFACiLiTY – Helpdesk and Knowledgebase module manages all the services requests and calls received, assigns it to the helpdesk operators / team to acknowledge and take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request, etc. in a seamless manner ensuring Residents delight.
The eFACiLiTY – Facility Booking System is used by Sara Village residents to book / reserve club houses, sports facilities, auditorium, swimming pool, guest rooms, etc.
Users of the system can search for available facilities, book for one or more facilities, order refreshments, invite external & internal attendees via the facility booking system.
The system has a unique Visual Booking interface using which the users can click on the building’s floor plan and choose the particular work space or meeting room by highlighting on the floor plan. The availability, seating capacity and other information is available just on moving the mouse over the various facilities.
The residents are billed at the end of month via eFACiLiTY – Tenant Billing System.
The company is at ease managing its complicated flow of information and communication. The benefits of using eFACiLiTY are best performance and operations, legerity and interoperability, increased level of efficiency and effectiveness in tenant satisfaction, which are today’s global mart demands.