Sodexo India, chooses SIERRA’s eFACiLiTY – Enterprise Facilities Management Suite over other FM software for implementing in about 300+ sites across India

The eFACiLiTY – Asset / Maintenance Management module manages all the assets present in all their client sites, tracks their warranty / AMC contract details, their maintenance schedules, costs & budgets, break–down history, inventory related to the assets and their purchase orders etc.

The periodic maintenance work orders are auto–generated by the system reducing the planning requirement and tracks the cost involved, labor involved and spares / tools requirement and scheduling.

The eFACiLiTY – Helpdesk and Knowledgebase module manages all the services requests and calls received, assigns it to the helpdesk operators / team to acknowledge and take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request etc in a seamless manner ensuring user delight.

The completely web based and centralized system is accessible to all end–users of the facility for reporting problems and reviewing the status thereby reducing the calls to the call center.

The facility managers get KPI reports, alerts on escalations, alerts on lack of adherence to service level etc. to effectively manage the FM operations.

All the custom requirements expected by the users were implemented to enhance the user friendliness of the product and it is used effectively by Sodexo, India.