Application Support Engineer – eFACiLiTY®

ASE/06/26

Qualification:Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

Experience:

Candidates with 0-5 years of experience.

Location:Coimbatore

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Job Description

We are looking for a proactive and customer-focused Application Support Engineer to support the implementation, maintenance, and testing of the eFACiLiTY® platform. The ideal candidate should possess strong analytical and troubleshooting skills and be passionate about delivering excellent customer support.

Key Skills

Application Support
Software Testing
ERP/Application Support
IT Support
Software Implementation
Client Communication
Troubleshooting
Incident Management

Responsibilities

Provide application support and resolve client-reported issues within defined SLAs.
Assist in software implementation and deployment activities.
Perform functional testing and validate application enhancements.
Analyse issues, identify root causes, and coordinate with technical teams for timely resolution.
Interact with clients to understand requirements and provide effective support.
Monitor application performance and ensure smooth system operations.
Document issues, resolutions, and support activities.
Track and manage support tickets while ensuring SLA compliance.

Requirements

0–5 years of experience in Application Support, Software Testing, IT Support, or Software Implementation.
Basic understanding of software applications, databases, and troubleshooting techniques.
Hands-on experience in software testing is preferred.
Strong analytical, problem-solving, interpersonal, and communication skills.
Ability to interact effectively with clients and internal teams.
Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

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