Four Points by Sheraton implements eFACiLiTY® to manage its day-to-day facility management operations

Customer Overview
Four Points by Sheraton is Australia’s largest hotel facilitating 683 rooms including 17 suites at the best location in Sydney. The hotel is a self-rated 4.5 star hotel at Sydney’s central business district overlooking the Darling Harbour. Surrounded by all of Sydney’s major entertainment and shopping districts including Pitt Street Mall and Queen Victoria Building with The Rocks, Sydney Harbour Bridge and Opera House, Four Point is a great function venue for both business & pleasure seekers.

Business Scenario
With Great City and Water Views bring-in mesmerized guests day-in and day-out, Four Points by Sheraton looked to a web-enabled portal as an one point solution which could interface with its guest management structure, lighting controls, energy consumptions, security systems, facility controls, and financial systems to enable a more intelligent and efficient control over the facility’s operations.

Requirement

SIERRA’s Solution
Sheraton Four Points selected Tridium to undertake the assignment of providing a web based solution to collate and automate its entire facility management operations. Tirdium – a global leader in automation infrastructure technology selected SIERRA’s flagship product eFACiLiTY^® to be implemented under their OEM brand “MWebCentral” to manage and control the day-to-day facility management operations of Sheraton Four Points.

SIERRA proposed to implement eFACiLiTY^® – Maintenance Management System and Helpdesk & Knowledgebase system. The proposed modules maintain the master asset data which may include work orders, maintenance schedules, spare parts, drawings & documents, readings, history of problems and floor-plans in case of buildings and also manage day-to-day operations much more efficiently and provide the best possible service to their customers.

The eFACiLiTY^® – Asset / Maintenance Management module manages all the assets present, tracks their warranty / AMC contract details, their maintenance schedules, costs & budgets, break–down history, inventory related to the assets and their purchase orders etc.

The eFACiLiTY^® – Helpdesk and Knowledgebase provides an efficient support and services platform that allows the guests to raise requests against maintenance/general issues and keep track of these requests as they are completed.

Key Benefits