<ul class="list-none space-y-4">
  <li class="flex items-start gap-3">
    <i class="text-blue-500 mt-1"></i>
    <p class="text-gray-700">Bachelor’s degree in Computer Science, IT, or related field.</p>
  </li>
  <li class="flex items-start gap-3">
    <i class="text-blue-500 mt-1"></i>
    <p class="text-gray-700">7-12 years of experience in customer support, with at least 3-5 years in a leadership role.</p>
  </li>
  <li class="flex items-start gap-3">
    <i class="text-blue-500 mt-1"></i>
    <p class="text-gray-700">Experience supporting enterprise software solutions, preferably CAFM/IWMS or similar software products.</p>
  </li>
  <li class="flex items-start gap-3">
    <i class="text-blue-500 mt-1"></i>
    <p class="text-gray-700">Strong technical background with the ability to troubleshoot software and network issues.</p>
  </li>
  <li class="flex items-start gap-3">
    <i class="text-blue-500 mt-1"></i>
    <p class="text-gray-700">Excellent leadership, communication, and interpersonal skills.</p>
  </li>
  <li class="flex items-start gap-3">
    <i class="text-blue-500 mt-1"></i>
    <p class="text-gray-700">Ability to manage and motivate a team in a fast-paced environment.</p>
  </li>
  <li class="flex items-start gap-3">
    <i class="text-blue-500 mt-1"></i>
    <p class="text-gray-700">Strong problem-solving skills with a focus on delivering solutions.</p>
  </li>
  <li class="flex items-start gap-3">
    <i class="text-blue-500 mt-1"></i>
    <p class="text-gray-700">Experience working with CRM/ticketing systems and support analytics tools.</p>
  </li>
  <li class="flex items-start gap-3">
    <i class="text-blue-500 mt-1"></i>
    <p class="text-gray-700">Ability to handle pressure and manage critical issues with a calm demeanor.</p>
  </li>
</ul>
