<ul class="list-none space-y-8">
  <!-- Customer Support Strategy -->
  <li>
    <div class="flex items-start gap-3">
      <i class="text-blue-500 mt-1"></i>
      <div>
        <h5 class="text-lg font-semibold text-gray-800 mb-2">Customer Support Strategy</h5>
        <ul class="list-disc pl-5 space-y-2 text-gray-700">
          <li>Develop and implement customer support strategies to enhance service quality and customer satisfaction.</li>
          <li>Establish metrics and KPIs for measuring team performance and service efficiency.</li>
          <li>Drive continuous improvement in processes and workflows to optimize customer support.</li>
        </ul>
      </div>
    </div>
  </li>

  <!-- Team Management -->
  <li>
    <div class="flex items-start gap-3">
      <i class="text-blue-500 mt-1"></i>
      <div>
        <h5 class="text-lg font-semibold text-gray-800 mb-2">Team Management</h5>
        <ul class="list-disc pl-5 space-y-2 text-gray-700">
          <li>Lead, mentor, and manage a team of support engineers to deliver world-class customer support.</li>
          <li>Monitor team performance, provide regular feedback, and ensure adherence to SLAs and customer satisfaction targets.</li>
          <li>Facilitate training and development programs for the team to enhance product knowledge and soft skills.</li>
        </ul>
      </div>
    </div>
  </li>

  <!-- Customer Issue Resolution -->
  <li>
    <div class="flex items-start gap-3">
      <i class="text-blue-500 mt-1"></i>
      <div>
        <h5 class="text-lg font-semibold text-gray-800 mb-2">Customer Issue Resolution</h5>
        <ul class="list-disc pl-5 space-y-2 text-gray-700">
          <li>Ensure timely resolution of customer queries, issues, and escalations via phone, email, or ticketing system.</li>
          <li>Act as a point of escalation for complex or high-priority cases.</li>
          <li>Collaborate with other departments (e.g., Product Development, Sales, and Quality Assurance) to solve technical issues and improve product functionality.</li>
        </ul>
      </div>
    </div>
  </li>

  <!-- Customer Relationship Management -->
  <li>
    <div class="flex items-start gap-3">
      <i class="text-blue-500 mt-1"></i>
      <div>
        <h5 class="text-lg font-semibold text-gray-800 mb-2">Customer Relationship Management</h5>
        <ul class="list-disc pl-5 space-y-2 text-gray-700">
          <li>Build and maintain strong relationships with key customers.</li>
          <li>Regularly gather feedback and insights from customers to identify trends, challenges, and areas of improvement.</li>
          <li>Ensure proactive communication with customers about new features, updates, or known issues.</li>
        </ul>
      </div>
    </div>
  </li>

  <!-- Technical Expertise -->
  <li>
    <div class="flex items-start gap-3">
      <i class="text-blue-500 mt-1"></i>
      <div>
        <h5 class="text-lg font-semibold text-gray-800 mb-2">Technical Expertise</h5>
        <ul class="list-disc pl-5 space-y-2 text-gray-700">
          <li>Develop a deep understanding of the CAFM/IWMS software to troubleshoot and resolve complex issues.</li>
          <li>Work with the product development team to replicate and diagnose software bugs.</li>
          <li>Provide input for product improvements based on customer feedback.</li>
        </ul>
      </div>
    </div>
  </li>

  <!-- Reporting & Analytics -->
  <li>
    <div class="flex items-start gap-3">
      <i class="text-blue-500 mt-1"></i>
      <div>
        <h5 class="text-lg font-semibold text-gray-800 mb-2">Reporting &amp; Analytics</h5>
        <ul class="list-disc pl-5 space-y-2 text-gray-700">
          <li>Prepare regular reports on customer support performance, including response times, resolution rates, and customer satisfaction levels.</li>
          <li>Analyze customer support data to identify trends and root causes of recurring issues.</li>
        </ul>
      </div>
    </div>
  </li>

  <!-- Collaboration -->
  <li>
    <div class="flex items-start gap-3">
      <i class="text-blue-500 mt-1"></i>
      <div>
        <h5 class="text-lg font-semibold text-gray-800 mb-2">Collaboration</h5>
        <ul class="list-disc pl-5 space-y-2 text-gray-700">
          <li>Liaise with the product and development teams to ensure alignment between customer feedback and product updates.</li>
          <li>Support the sales and marketing teams in customer retention efforts by providing insights on customer experiences.</li>
        </ul>
      </div>
    </div>
  </li>

  <!-- Client Demo Life Cycle -->
  <li>
    <div class="flex items-start gap-3">
      <i class="text-blue-500 mt-1"></i>
      <div>
        <h5 class="text-lg font-semibold text-gray-800 mb-2">Client Demo Life Cycle</h5>
        <ul class="list-disc pl-5 space-y-2 text-gray-700">
          <li>Own and manage the end-to-end <strong>Client Demo Life Cycle</strong>, ensuring effective demonstrations of the eFACiLiTY software to potential clients.</li>
          <li>Collaborate with the sales and product teams to understand client needs and customize demos accordingly.</li>
          <li>Collect feedback from demos to refine product presentations and improve the demo process.</li>
          <li>Track demo success rates and client engagement post-demo to evaluate effectiveness.</li>
        </ul>
      </div>
    </div>
  </li>
</ul>
