<strong>End Client</strong>
Oasis Ara Damansara, Malaysia

<strong>Industry</strong>
Commercial Hub

<strong>The Requirement</strong>
<strong>Oasis Ara Damansara</strong> is a commercial hub. It is divided up into 6 phases of development on 15.78 acres of land, and features office towers, shops, jogging track, serviced apartments, and a Central Piazza <span id="3831643e-b78f-480f-a8a9-581b591eb34b" class="GINGER_SOFATWARE_mark"><span id="439a5127-c8ee-4499-b193-4c2ac4140d4b" class="GINGER_SOFATWARE_mark">shops</span></span>. Oasis Ara Damansara <span id="5984da1d-26d8-42b0-bd6d-b66226555aab" class="GINGER_SOFATWARE_mark"><span id="a2e37ca6-f117-46e1-b693-eb20065107fd" class="GINGER_SOFATWARE_mark">looking</span></span> for a solution to maintain all the commercial properties and their tenants.

<strong>SIERRA's Solution</strong>
<span id="8f2aaf9e-98d8-4959-ab4e-6cb6b6626525" class="GINGER_SOFATWARE_mark"><span id="83920e67-a3b4-49ba-96eb-673d1578e0aa" class="GINGER_SOFATWARE_mark">Infocon</span></span> Holdings <span id="4b9fd9df-1acd-4ae2-aeaa-6ef6d45c8d47" class="GINGER_SOFATWARE_mark"><span id="03d14e1d-c0e8-444d-9574-b90a9d99f29e" class="GINGER_SOFATWARE_mark">has implemented</span></span> the Building Management System in Oasis Ara Damansara. <span id="2537c352-3b6e-4841-a733-74531708cee5" class="GINGER_SOFATWARE_mark"><span id="b555d85b-b369-42df-a0bb-3d06267a3fa8" class="GINGER_SOFATWARE_mark">For</span></span> the Computerized Maintenance Management System (CMMS) and Facilities Management, they selected SIERRA's <span id="8bd09edb-e1ed-4217-b619-a85c0517bbf1" class="GINGER_SOFATWARE_mark"><span id="f11bf40e-042e-417f-becd-8a32d1a94620" class="GINGER_SOFATWARE_mark">eFACiLiTY</span></span> that seamlessly integrates with Building Management Systems (BMS). Asset / Maintenance Management, Helpdesk and Knowledgebase, Facilities Booking / Reservation System are the modules that were selected for implementation.

Key Benefits
<ul>
 	<li>The eFACiLiTY – Asset / Maintenance Management module manages all the assets present in the building and tracks their warranty / AMC contract details, their maintenance schedules, costs &amp; budgets, break–down history, inventory related to the assets and their purchase orders etc.</li>
 	<li>The periodic maintenance work orders are auto–generated by the system reducing the planning requirement and tracks the cost involved, labor involved and spares / tools requirement and scheduling.</li>
 	<li>The eFACiLiTY – Helpdesk and Knowledgebase module manages all the services requests and calls received, assigns it to the helpdesk operators / team to acknowledge and take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request etc in a seamless manner ensuring user delight.</li>
 	<li>The eFACiLiTY – Facility Booking module manages the reservation of all facilities like conference rooms, meeting rooms, office space etc available in the government buildings, maintains a booking calendar, takes care of reservations / cancellations, billing to respective cost centers, managers orders to the catering for supplying refreshments, car park booking etc.</li>
</ul>