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<ul>
 	<li>Bachelor’s degree in Computer Science, IT, or related field.</li>
 	<li>7-12 years of experience in customer support, with at least 3-5 years in a leadership role.</li>
 	<li>Experience supporting enterprise software solutions, preferably CAFM/IWMS or similar software products.</li>
 	<li>Strong technical background with the ability to troubleshoot software and network issues.</li>
 	<li>Excellent leadership, communication, and interpersonal skills.</li>
 	<li>Ability to manage and motivate a team in a fast-paced environment.</li>
 	<li>Strong problem-solving skills with a focus on delivering solutions.</li>
 	<li>Experience working with CRM/ticketing systems and support analytics tools.</li>
 	<li>Ability to handle pressure and manage critical issues with a calm demeanor.</li>
</ul>
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