The Customer Support Lead/Manager will be responsible for overseeing the customer support function for our CAFM/IWMS software product. This role involves managing a team of support engineers, ensuring customer satisfaction, resolving technical issues, and maintaining high standards of service. In addition, the Customer Support Lead/Manager will handle the <strong>Client Demo Life Cycle</strong>, ensuring smooth and impactful demonstrations of the product to potential clients. The ideal candidate will have strong technical skills, excellent leadership capabilities, and a customer-first mindset.