<strong>End Client</strong>
Alghanim Industries, Kuwait.

<strong>Industry</strong>
Multiple.

<strong>The Requirement</strong>
Alghanim Industries, Kuwait <span id="b15c9f75-5131-455b-ad11-25d585879b72" class="GINGER_SOFATWARE_mark"><span id="7f7c0e3c-70ac-4dc4-89ab-82f80d872de0" class="GINGER_SOFATWARE_mark">is</span></span> a leading group in Kuwait <span id="4a211413-ff79-441d-b773-350119d7a41a" class="GINGER_SOFATWARE_mark"><span id="f377b872-e339-428a-a8b5-ce5c822d1fee" class="GINGER_SOFATWARE_mark">with a</span></span> facilities management services division that caters to the FM service requirement of their clients. They were looking for <span id="1939ef9a-9884-4146-870f-5b4d2b219a69" class="GINGER_SOFATWARE_mark"><span id="585ef99f-b591-4c09-af31-a6a6bd407591" class="GINGER_SOFATWARE_mark">facility</span></span> / asset management software that can be centrally deployed and accessed by all their customers as well as their facility management team.

<strong>SIERRA's Solution</strong>
<span id="c3befb0a-25a3-4c0f-88dc-5dab07ec02d3" class="GINGER_SOFATWARE_mark"><span id="a7511622-b53e-4d14-a248-3a960936eabd" class="GINGER_SOFATWARE_mark">Tridium</span></span> Asia Pacific, SIERRA's partner chose to implement SIERRA's Asset / Maintenance Management solution for managing this requirement completely and engaged SIERRA for the complete implementation of the system.

<strong>Key Benefits</strong>
<ul>
 	<li>The eFACiLiTY – Asset / Maintenance Management module manages all the assets present in all their client buildings, tracks their warranty / AMC contract details, their maintenance schedules, costs &amp; budgets, break–down history, inventory related to the assets and their purchase orders etc.</li>
 	<li>The periodic maintenance work orders are auto–generated by the system reducing the planning requirement and tracks the cost involved, labor involved and spares / tools requirement and scheduling.</li>
 	<li>The eFACiLiTY – Helpdesk and Knowledgebase module manages all the services requests and calls received, assigns it to the helpdesk operators / team to acknowledge and take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request etc in a seamless manner ensuring user delight.</li>
 	<li>The completely web based and centralized system is accessible to all end–users of the facility for reporting problems and reviewing the status thereby reducing the calls to the call center.</li>
 	<li>All the custom requirements expected by the users were implemented to enhance the user friendliness of the product and it is used effectively at Alghanim Industries.</li>
</ul>