As we celebrate the joyous season, the entire SIERRA family extends warm wishes to you and your loved ones. May your Christmas be filled with love, laughter, and cherished moments, and may the coming year bring new opportunities and successes.

Merry Christmas!

We want to express our heartfelt gratitude for your continued support throughout the year. Your trust in SIERRA has been the driving force behind our commitment to excellence, innovation, and customer satisfaction.

As we approach the dawn of the New Year, we are excited about the possibilities that lie ahead. At SIERRA, we are dedicated to delivering even greater value, outstanding products, and exceptional service in 2024.

<strong>Our Highlights from 2023</strong>
<ul>
 	<li>SIERRA has clinched a coveted spot in Stanford's esteemed Seed Transformation Program for 2024</li>
 	<li>SIERRA reached a remarkable milestone - 25 successful years in the industry</li>
 	<li>SIERRA achieves National Recognition as one of the TOP 100 SMEs by India SME Forum in India SME 100 Awards’ 2023 – 10th Edition</li>
 	<li>SIERRA’s eFACiLiTY<sup>®</sup> hot desking solution was honoured with the Michelin Asia Purchasing Innovation Day Supplier Award by our esteemed client, Michelin</li>
 	<li>Implemented an AI-enabled Chatbot, effortlessly configurable for over 100 eFACiLiTY<sup>®</sup> features within minutes. Seamlessly raise tickets, reserve hot desks or meeting rooms, book meals, arrange consignments, and obtain detailed reports via the Chatbot</li>
</ul>
<strong>New Client Acquisitions in 2023</strong>

We are happy to announce our recent acquisition of prestigious clients, a significant stride toward our goal of becoming the leading solution provider in facilities and warehouse management. While a few of our clients are not openly shareable due to confidentiality, we are proud to highlight some key clients.
<ul>
 	<li>American International School, Riyadh (AISR), a leading international school in Riyadh implemented the eFACiLiTY<sup>®</sup> CAFM Suite for their world-class school campus.</li>
 	<li>Saleh Al Hamad Al Mana Co. one of the leading automotive dealers based in Qatar will be implementing eFACiLiTY<sup>®</sup> for their corporate office.</li>
 	<li>College of the Marshall Islands, the largest &amp; oldest educational institution based in the Marshall Islands, Majuro implemented eFACiLiTY<sup>®</sup> for their college campus</li>
 	<li>Doha College, a prestigious British International School in Qatar, will be implementing eFACiLiTY<sup>®</sup> for their school campus, through COMO Facilities Management Services</li>
 	<li>Virtusa Corporation, a global provider of Digital Business Transformation, Digital Engineering, and IT outsourcing services implemented eFACiLiTY<sup>®</sup></li>
 	<li>WMS with AS/RS implementation for Indian Farmers Fertiliser Cooperative Limited (IFFCO), through Craftsman Automation</li>
 	<li>Abu Dhabi Judicial Department, United Arab Emirates through Sightspectrum</li>
</ul>
<strong>Partners</strong>

Our key partnerships this year demonstrate the strong trust that leading organizations place in SIERRA and our advanced solutions. We deeply value and appreciate the collaboration and support from each of our partners.

Special thanks to those who have actively engaged with us and contributed to our business this year:
<ul>
 	<li>COMO Facilities Management Service</li>
 	<li>Collaboration, Management, and Control Solutions (CMCS)</li>
 	<li>Schneider Electric</li>
 	<li>Sightspectrum</li>
 	<li>Total Security Lab</li>
 	<li>Craftsman Automation Limited</li>
</ul>
Your ongoing support and business are integral to our success. We look forward to continuing our fruitful collaborations and achieving

<strong>Expo Participations in 2023</strong>

SIERRA took part in the following business expos/events during 2023:
<ul>
 	<li>GITEX GLOBAL 2023, Dubai</li>
 	<li>INDIASOFT 2023, New Delhi</li>
 	<li>LEAP 2023, Saudi Arabia</li>
 	<li>International Conference on AI-ML Systems 2023, Bangalore</li>
</ul>
<strong>Latest additions to the World's most comprehensive IWMS/CAFM Software</strong>
<ul>
 	<li>eFACiLiTY<sup>®</sup> SaaS launch of all 35+ modules (Upcoming)</li>
 	<li>Greenhouse Gas Carbon Accounting Software (Upcoming)</li>
 	<li>Meeting Management System (Upcoming)</li>
 	<li>eFACiLiTY<sup>®</sup> Maintenance Guru (Upcoming)</li>
</ul>
<strong>What to Expect in 2024</strong>

Anticipate an exciting array of developments in 2024 as SIERRA spearheads innovation in facility management:
<ul>
 	<li>AI/ML Driven Predictive Maintenance: Stay ahead with our upcoming launch of AI/ML driven Predictive Maintenance, a cutting-edge solution that leverages artificial intelligence and machine learning to predict maintenance needs, ensuring proactive and efficient facility management.</li>
 	<li>Launch of eFACiLiTY<sup>®</sup> in the US Market: Launch of eFACiLiTY<sup>®</sup> in the US market through a strategic partnership, marking the establishment of exclusive US operations</li>
 	<li>Introduction of the eFACiLiTY<sup>®</sup> Survey Tool: Enhancing user engagement, we will unveil the eFACiLiTY<sup>®</sup> Survey Tool, designed to elevate feedback mechanisms and improve overall user experience.</li>
 	<li>Maintenance Guru, an innovative tool in the style of ChatGPT, assists maintenance supervisors with instant corrective maintenance procedures with one-click work order generation</li>
 	<li>Autobuild Helpdesk Knowledgebase: In the Helpdesk module, our AI service program analyses accepted solutions for problems, constructing a dynamic knowledgebase in the background</li>
</ul>
Once again, thank you for being a part of the SIERRA community. May the holiday season fill your home with joy, your heart with love, and your life with laughter

Wishing you a Merry Christmas and a Happy New Year 2024!