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Products
Enterprise Facilities Management System – eFACiLiTY eFacility
Facility Booking System Facility Booking System
Visitor Management system Visitor Management
Time & Attendance Time & Attendance
Helpdesk & Knowledgebase Helpdesk & Knowledgebase
Mcentral Mcentral
BIZPRO BIZPRO
JobCentral JobCentral
COLMAN COLMAN
EMMSpro EMMSpro
HRONLINE HRONLINE
PAYCENTRAL PAYCENTRAL
ASSET ONE ASSET ONE
WMCentral WMCentral
WebBPoS WebBPoS
   
 
Helpdesk & Knowledgebase – eFACiLiTY
 
efacility
eFACiLiTY's helpdesk module manages the work flow of registering,
helpdesk
assigning and resolving of job requests, problems reported and calls received by the call center by way of telephonic calls, emails and alarms from the control systems.

Knowledge base helps the helpdesk operators by providing vital information on standard solutions, past solutions history, approved solutions or best practices for faster resolution of calls.


FeaturesFeatures

icon Online call booking, emails, tele–calls and control system alarms icon Service Level Analysis
icon Online call booking, emails, tele–calls and control system alarms icon Faults and Solutions history
icon Assign, distribute, monitor icon Fully indexed data for fast searching
icon Escalation based on standard Service Level Agreement (SLA) icon Simple and advanced search functions
icon Recording of all events throughout the life cycle of a call icon Statistical analysis
icon Raise, Track and Close Work Orders icon FAQs and Links
icon Record solutions and post in Knowledge base    


BenefitsBenefits

icon Web based centralized helpdesk system for global access icon Escalation helps ensuring better customer service
icon Key Process Indicators & Custom Reports – development engines enable easy analysis and control icon Knowledge repository and solutions to problems eliminate loss of valuable data
icon Integration with Maintenance / Asset Management system provides more benefits icon Easy registration and management of calls
   
 
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